Question 1

What is ParentSync?

Accepted Answer

ParentSync is a communication platform that connects schools with parents. Schools send announcements, class updates, and messages; parents receive them with guaranteed delivery tracking.

Question 2

Who is ParentSync for?

Accepted Answer

Any school (K-12) that wants to improve communication with parents. Works for small schools (50 students) to large institutions (5000+ students).

Question 3

How is this different from WhatsApp groups?

Accepted Answer

It's a dedicated school channel, not a group chat. Read receipts tell you who read each message by name. Phone numbers are never shared. Every parent can read in their own language. Important notices can require acknowledgement, and there's a permanent audit log — none of which WhatsApp offers. Private 1:1 parent-teacher chat is supported, but there's no open group for forwards and gossip to bury school messages.

Question 4

Do parents need to install an app?

Accepted Answer

Parents use the free ParentSync mobile app, available on both the App Store (iOS) and Google Play (Android). They sign in with their mobile number and a 4-digit PIN — no passwords to remember. The app gives instant access to messages, report cards, attendance, and school updates.

Question 5

How do I sign up my school?

Accepted Answer

Visit our enrollment page, fill in your school details, and you'll be up and running in minutes. It's free to start.

Question 6

How long does setup take?

Accepted Answer

The enrollment form takes 2-3 minutes. Setting up your school structure and uploading students takes about 30 minutes using our Excel templates.

Question 7

Do I need technical knowledge?

Accepted Answer

No. ParentSync is designed for school administrators, not IT professionals. If you can use email and Excel, you can use ParentSync.

Question 8

Can I get help with onboarding?

Accepted Answer

Yes! Every school gets a support representative to help with initial setup. Premium plan schools get a dedicated rep.

Question 9

Is there a free trial?

Accepted Answer

Yes. Every school gets a free trial (typically 30 days) with full access to all features. No credit card required.

Question 10

What happens after the trial?

Accepted Answer

You can convert to a paid plan to continue. If you don't, your account becomes read-only — you can still view your data but can't send new messages.

Question 11

Can I change plans?

Accepted Answer

Yes. Upgrade or downgrade at any time. Plan changes take effect on your next billing cycle.

Question 12

How do I pay?

Accepted Answer

Our team will help you set up payments during or after your trial. We support multiple payment methods based on your region.

Question 13

Can teachers send messages?

Accepted Answer

Yes. Teachers can send class messages to parents in their assigned classes, and direct messages to individual parents.

Question 14

Can parents reply to messages?

Accepted Answer

This depends on the message type and school settings. Announcements are one-way. Direct messages support two-way communication.

Question 15

Is our school's data private?

Accepted Answer

Absolutely. Every school's data is completely isolated — no other school can access it, it's encrypted in transit and at rest, and we never sell it to third parties. You can export your data at any time.

Question 16

Can I manage multiple schools?

Accepted Answer

Yes. Each school is a separate account. Premium plans support multi-school management from a single admin view.

Question 17

What languages does ParentSync support?

Accepted Answer

Teachers write once in English, and each parent can read in their own language — Telugu, Hindi, Tamil and 15+ Indian languages, plus global languages like Arabic, Spanish, and French for international schools. Translation is built into every message.

Question 18

Can teachers send report cards through ParentSync?

Accepted Answer

Yes. Teachers enter marks online through the term — totals and grades calculate automatically. One tap generates a school-branded PDF report card for every child, delivered only to that child's parents and saved in the app forever.

Question 19

Does ParentSync handle attendance?

Accepted Answer

Yes. Teachers mark a full class present or absent in under two minutes, and each parent is notified instantly. Unplanned absences are flagged within minutes, and admins get monthly attendance reports with CSV export.

Question 20

Can we collect fees through ParentSync?

Accepted Answer

Yes. Set the fee schedule once and ParentSync sends polite, school-branded reminders to unpaid parents in their own language every month. Parents can pay in one tap — UPI, card, or netbanking — right in the app, and you get a live sent / paid / pending dashboard.

Question 21

Are phone numbers kept private?

Accepted Answer

Yes — structurally. No parent ever sees another parent's number, and teachers' personal numbers are never shared. All communication, including 1:1 chats, routes through the app.

Question 22

What devices are supported?

Accepted Answer

ParentSync works on any modern web browser (Chrome, Safari, Firefox, Edge) on desktop, tablet, and mobile.

Question 23

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit (TLS) and at rest. We use industry-standard security practices and host on secure cloud infrastructure.

Question 24

Can I export my data?

Accepted Answer

Yes. Schools can export student, staff, and communication data. Contact support for a full data export.

Frequently Asked Questions

General

Getting Started

Pricing & Billing

Features & Usage

Technical

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